If you are unsatisfied with your purchase, we are here to help.

We have a forgiving Reimbursement Policy if you receive fruit that is damaged or spoiled within 24 hours of receiving, is not ripening correctly, or if there is a weight discrepancy in the amount of fruit received.

Please get in touch with our Support team via email at support@monsteradeliciosafruit.store for assistance if any of the above has occurred with your order after reading through our Reimbursement Policy. Ensure photos are sent on the date of receipt.

MONSTERA DELICIOSA FRUIT STORE RETURN POLICY OUTLINED:

Due to the perishability of our products, MDFS does not accept returns for health, safety, and logistical reasons. However, we offer store credits or replacements for many reasons listed below. Please review our Policy below to see if your situation is eligible. 

MONSTERA DELICIOSA FRUIT STORE REIMBURSEMENT/ REPLACEMENT POLICY:

Anytime you have an issue with an order, we ask that you send photos to support@monsteradeliciosafruit.store on the date that your box is delivered. We ask that these pictures be clear, well-lit, and document all issues of concern you encounter to be considered for a potential store credit or replacement for the following issues: 

DAMAGED FRUIT: 

Late delivery or improper handling caused by FedEx, resulting in spoilage or damage. If your box arrives damaged, please send us clear photos of all damaged fruits immediately upon recognizing this, so we can best assist you further. We may ask for further information, such as the time stamps of your photos, how long your box was outside before collection, or the percentage of fruit damaged. 

 **If your order says that it has been delivered by FedEx, but you haven’t actually received it, please first file a claim with FedEx right away. Once you have done this and have been given an update on your order, please reach out to us to let us know the resolution that was determined so we can proceed with a potential replacement.

RIPENING ISSUES:

If there is a ripening issue, please send us photos immediately upon recognizing this, so we can best assist you further. We understand that ripening issues occur after the date of delivery, but if you have a ripening issue with a highly perishable fruit that is meant to be consumed upon or shortly after delivery, then we will need time-stamped photos to consider replacement or store credit.

WEIGHT DISCREPANCY:

If there is a weight discrepancy with your order, please send us photos showing all of your fruit on a produce scale the same day your order is delivered. 

Ideally, we will reimburse or partially reimburse the order for replacement or store credit if any of the above issues occur.
We have a strict no Refund policy for shipped orders.
Reimbursement is given under the discretion of  Monstera Deliciosa Fruit Store LLC and decided based on the evidence provided by the customer.

UNFULFILLED ORDER CANCELLATIONS:

A $10 cancellation fee will be applied to any outstanding unshipped order that is canceled by the customer. This will be seen as a partial refund (product total minus $10) after the customer lets our team know they want to cancel their order.

The only orders eligible for full refunds are orders for fruits, plants, trees, and seeds that unexpectedly go out of season prior to being placed on pre-order via our website.